Get renew online PIN number if you lost it

Process for U.S. citizen

If you lost your online renewal PIN

Call 801-965-4437 or toll-free 888-353-4224

  • If you are eligible to renew online, you will receive a letter with a PIN approximately 90 days prior to your expiration date.
  • You can only renew online every other renewal cycle if eligible.
  • The PIN from the letter will allow you to renew online.
  • If you received that letter & have the PIN, go to online renewal
  • If your letter DID NOT have a PIN, you have to renew in person

Renew in person

You'll get a letter saying you have to renew in person

You can only renew online every other time you renew

Go to driver license in-person renewal
Go to ID card in-person renewal